FAQ

Frequently Asked Questions

What is a Portable Coffee Maker?

Our Portable Coffee Maker is a compact and versatile device that allows you to brew high-quality espresso anywhere, anytime. It can heat water or use cold water and is compatible with both ground coffee and Nespresso capsules.

How do I use the Portable Coffee Maker?

To use the Portable Coffee Maker, follow these simple steps:

  1. Add water to the reservoir (hot or cold).
  2. Insert your ground coffee or Nespresso capsule.
  3. Press the brew button and wait for your espresso to be ready.

Can I use both ground coffee and Nespresso capsules?

Yes, our Portable Coffee Maker is designed to work with both ground coffee and Nespresso capsules, giving you the flexibility to choose your preferred type of coffee.

Does the Portable Coffee Maker heat water?

Yes, the Portable Coffee Maker has a built-in heating element that can heat the water to the optimal temperature for brewing espresso. You can also use pre-heated or cold water if you prefer.

How long does it take to brew a cup of espresso?

Brewing time depends on the water temperature and the type of coffee used. Typically, it takes about 3-5 minutes to brew a cup of espresso.

Is the Portable Coffee Maker easy to clean?

Yes, the Portable Coffee Maker is designed for easy cleaning. Simply disassemble the parts, rinse them under running water, and let them dry before reassembling.

What is the capacity of the water reservoir?

The water reservoir has a capacity of 75ml, which is enough to brew a single cup of espresso.

Is the Portable Coffee Maker battery-operated or does it need an electrical outlet?

Our Portable Coffee Maker is battery-operated, making it perfect for use on the go. Ensure the battery is charged before use for optimal performance.

Can I travel with the Portable Coffee Maker?

Absolutely! The Portable Coffee Maker is compact, lightweight, and designed for travel. It's ideal for use during trips, at the office, or even outdoors.

What comes in the box when I purchase the Portable Coffee Maker?

Each purchase includes:

  • 1 Portable Coffee Maker
  • 1 USB TYPE - C Charging cable
  • 1 User manual
  • 1 Coffee Capsule Adapter
  • 1 Coffee Powder Adapter
  • 1 Carrying pouch
  • Accessories

What should I do if my Portable Coffee Maker is not working properly?

If you encounter any issues with your Portable Coffee Maker, please refer to the troubleshooting section in the user manual. If the problem persists, contact us for assistance.

How can I contact you?

You can reach our need help page or email us at caffetinne@gmail.com. We are available to assist you with any questions or concerns.

Do you offer a warranty on the Portable Coffee Maker?

Yes, we offer 1 year warranty on all our Portable Coffee Makers.

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at caffetinne@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via caffetinne@gmail.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within 10 to 20 days. Shipping to countries outside of the U.S. may take up to 20 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

Can I return or exchange an item?

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges.

How do I return an item?

Please contact us via caffetinne@gmail.com. Providing the return is within the 14-day cancellation period and meets our return criteria. You will need to arrange and pay for suitable packaging when returning an item.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.